Returns
At The G Concept, we’re committed to ensuring our customers love their purchases. If you’re not completely satisfied with your order, we’re here to help. You can reach out to our customer service team by emailing info@thegconceptjewelry.com with your concerns or by filling out the return questionnaire provided on our website.
Once we receive your return request, our team will respond within 1-5 business days to guide you through the next steps. After we receive your returned item, please allow an additional 1-5 business days for our team to process your return. We’re dedicated to making the process as smooth as possible to ensure your satisfaction.
Return Conditions:
Return Window: All returns must be initiated within 10 days of the delivery date. Ensure you act promptly if you wish to return an item.
Item Condition: Returned items must be in their original condition and packaging, as received from The G Concept. This ensures that the item is suitable for resale.
Sale Items: Please note that jewelry purchased on sale is not eligible for return or refund. All sale purchases are considered final.
Shipping Costs: Customers are responsible for covering all shipping costs associated with the return process. These expenses are non-refundable.
Return Process:
Submit Return Request: To begin the process, contact The G Concept customer service by emailing info@thegconceptjewelry.com or by filling out the return questionnaire on the website.
Evaluation: Your return request will be reviewed and evaluated within 1-5 business days by the customer service team.
Approval and Instructions: If the return is approved, you will receive detailed instructions on how to send back the item. Follow these guidelines carefully to ensure a smooth return process.
Processing Time: Once the returned item is received, please allow an additional 1-5 business days for the return to be processed.
Refund: After processing, any applicable refunds will be issued to your original payment method.
Quality Assurance:
Initial Quality Check: At The G Concept, every item is carefully inspected for defects or damage before shipment to ensure you receive products of the highest quality.
Customer Responsibility: It is the buyer’s responsibility to thoroughly inspect the product upon arrival. If there are any imperfections, notify customer service immediately. Returns for items damaged due to buyer negligence will not be accepted, though exceptions may be made in specific cases.
The G Concept Jewelry is committed to ensuring a smooth and transparent return process while maintaining the quality and integrity of our products.
Incorrect Shipping Address:
PolicyCustomer Responsibility: It is the customer's responsibility to provide the correct shipping address at the time of order. Please double-check your address before finalizing your purchase.
Correction Before Processing: If you notice an error in your shipping address, please contact us immediately to correct it before your order is processed and shipped.
Processed Orders: If the order has already been processed and shipped to an incorrect address due to customer error, the package will be returned to our offices. The customer will be responsible for providing the correct address and covering the return shipping costs.
Failure to Provide Correct Address: If the customer does not provide the correct address and pay for return shipping within 1-5 business days of the package arriving back at our offices, a refund will be issued to the original payment method. Please note, the original shipping cost will not be refunded.For assistance or to correct your shipping information, please contact us as soon as possible.
Lost, Stolen, or Damaged Goods Policy:
Carrier Responsibility: We are not responsible for lost, stolen, or damaged packages once the order has been shipped. At that point, the shipping carrier assumes responsibility for the package.
Customer Action: If your package is lost, stolen, or damaged during transit, please contact the carrier directly to file a claim. The carrier will be able to assist you in resolving the issue.
We recommend keeping track of your tracking number and shipping details to help facilitate any claims with the carrier. If you need assistance in contacting the carrier, please reach out to us, and we will do our best to support you.